Get unstuck.
Check the relevant state before repeating a payment.
My balance is empty
Before connecting, Home intentionally shows no amount. Connect the correct wallet, switch to the supported network, and confirm the connection signature in your wallet. Check the selected asset. On a new browser, restore your backup; connecting the same wallet does not automatically bring every note back.
My wallet signature was rejected
Choose Retry connection when ready. A rejected signature leaves the store locked and does not move funds. If a signature cannot open an existing store, use your encrypted backup rather than deleting the only copy of your keys.
My payment is pending
Open Activity and inspect the transaction hash on the explorer. Wait for confirmation. If the operation was interrupted, use Settings → Rescan shielded pool. Avoid creating another payment until you understand the first transaction’s result.
I cannot receive a payment
Confirm your account number is active, the sender entered it correctly, and both sides are using the same network and pool. Keep Mirk open to process incoming messages. A settling balance is not yet available to spend.
The pool or wallet connection is not configured
This is a deployment configuration problem. The app needs its own pool, message board, deployment blocks, and wallet-connection project ID. Repeatedly reconnecting a wallet will not fix missing deployment settings.